Last updated: 06/2026
At Car Rental Marrakech, we understand that travel plans can change. This Cancellation & Refund Policy explains how cancellations, booking changes, refunds, online payments, early returns, and no-shows are handled.
Please read this policy carefully before confirming your reservation.
By making a booking with us, you agree to the cancellation and refund conditions listed below.
1. Reservation Confirmation
Submitting a booking request on our website, by WhatsApp, phone, or email does not automatically confirm your rental.
Your reservation is confirmed only after:
- We verify vehicle availability
- We confirm the rental details with you
- You receive a confirmation message from our team
- Any required advance payment is completed, where applicable
We usually confirm reservations within 6 hours, depending on availability and the time of request.
2. Free Cancellation Period
You may cancel your reservation free of charge up to 48 hours before the scheduled rental start time, unless a different condition has been agreed in writing.
To cancel your booking, please contact us by WhatsApp, phone, or email and provide:
- Your full name
- Booking reference, if available
- Pickup date and time
- Vehicle category or car model
- Reason for cancellation, if possible
Cancellation is valid only after you receive confirmation from our team.
3. Cancellation Less Than 48 Hours Before Pickup
If you cancel less than 48 hours before the scheduled pickup time, cancellation fees may apply.
Depending on the booking situation, vehicle category, season, and payment method, we may:
- Keep part or all of the advance payment
- Offer a booking credit for a future rental
- Reschedule the booking, subject to vehicle availability
- Apply a late cancellation fee
During high season, holidays, or for special vehicle categories, stricter cancellation conditions may apply.
4. Online Payment Refunds
If you paid online and cancel at least 48 hours before the rental start time, you may be eligible for a refund, subject to payment provider fees and bank processing times.
Refunds are usually made using the same payment method used for the original transaction.
Please note:
- Bank or payment processing fees may not be refundable
- Refund processing time depends on your bank or payment provider
- Refunds may take several business days to appear in your account
- We are not responsible for delays caused by banks or payment processors
If the cancellation is made less than 48 hours before pickup, the paid amount may be kept as credit for a future reservation, subject to our approval.
5. Cash Payment Bookings
If you choose to pay in cash at pickup and you need to cancel, please inform us as early as possible.
Late cancellations or repeated cancellations may affect our ability to accept future bookings without advance payment.
6. No-Show Policy
A no-show happens when the customer does not arrive at the agreed pickup location and does not contact us within a reasonable time.
If you do not show up for your confirmed booking, we may cancel the reservation and charge a no-show fee.
If an advance payment was made, the amount may be non-refundable.
For airport pickup, please provide your flight number so we can track possible delays. If your flight is delayed, contact us as soon as possible by WhatsApp, phone, or email.
7. Late Arrival
If you are late for pickup, please contact us immediately.
We will try to keep the vehicle available for you, but long delays without communication may be treated as a no-show.
Airport delays, flight changes, or hotel transfer delays should be reported to us as soon as possible.
8. Booking Changes
You may request changes to your reservation, including:
- Pickup date or time
- Return date or time
- Pickup or return location
- Vehicle category
- Driver details
- Rental duration
All changes are subject to availability and must be confirmed by our team.
Changing your booking may affect the final rental price, especially if the rental duration, vehicle category, location, or season changes.
9. Early Return
If you return the vehicle before the agreed return date or time, no refund is guaranteed for unused rental days.
Early return refunds are not automatic because the vehicle was reserved for your full rental period.
In some cases, we may offer partial credit for a future booking, but this is subject to our approval and the rental situation.
10. Rental Extension
If you want to extend your rental, you must contact us before the scheduled return time.
Extensions are subject to vehicle availability and must be approved by our team.
Additional rental days must be paid before or at the time of extension confirmation.
If the car is kept longer without approval, extra charges may apply.
11. Cancellation by Car Rental Marrakech
In rare cases, we may need to cancel or modify a reservation due to circumstances beyond our control, such as:
- Vehicle breakdown
- Accident involving the reserved vehicle
- Safety or mechanical issue
- Previous customer late return
- Force majeure event
- Missing or invalid customer documents
- Failure to meet rental conditions
If we cannot provide the reserved vehicle, we will try to offer a similar or better replacement vehicle when available.
If no suitable replacement is available and payment has already been made, you may receive a refund for the unavailable service.
12. Refusal of Rental at Pickup
We reserve the right to refuse the rental at pickup if:
- The required documents are missing or invalid
- The driver does not meet the minimum rental conditions
- The driving license is not valid or not accepted
- The customer provides false or incomplete information
- Payment or deposit conditions are not respected
- The customer appears unable to drive safely
- The rental conditions are not accepted
If the rental is refused because the customer does not meet the required conditions, the booking may be treated as a late cancellation or no-show.
13. Refunds After Vehicle Delivery
Once the vehicle has been delivered and the rental has started, refunds are generally not available.
No refund will be issued for:
- Early return
- Unused rental days
- Change of travel plans
- Customer decision not to continue the rental
- Failure to use the vehicle
- Weather conditions
- Traffic delays
- Personal reasons
Any exception must be approved by our team in writing.
14. Fuel, Fines, Damage, and Extra Charges
Refunds do not apply to charges related to:
- Missing fuel
- Late return
- Traffic fines
- Parking tickets
- Tolls
- Vehicle damage
- Missing accessories or documents
- Excess cleaning
- Unauthorized use of the vehicle
- Breach of rental conditions
These charges may be deducted from any deposit, advance payment, or future credit where applicable.
15. Future Booking Credit
In some cases, instead of a refund, we may offer a credit for a future reservation.
Future booking credit may be offered when:
- Cancellation is made less than 48 hours before pickup
- The customer wants to reschedule the trip
- The booking was affected by travel delay
- A refund is not available under this policy
Future credit is subject to vehicle availability and must be confirmed by our team.
16. How to Request a Cancellation or Refund
To request a cancellation, refund, or booking change, please contact us using one of the following methods:
WhatsApp / Phone: +212 628787986
Email: refund@carrental-marrakech.com
Website: https://carrental-marrakech.com
Please include your booking details so we can process your request faster.
17. Important Notes
- Cancellation requests must be confirmed by our team.
- Refunds are not automatic and depend on the timing, payment method, and booking conditions.
- Special offers, discounted bookings, long-term rentals, and high-season bookings may have different cancellation rules.
- Any special cancellation condition agreed with you in writing will apply to your booking.
- This policy may be updated at any time.
18. Contact Us
If you have questions about cancellations, refunds, booking changes, or payment conditions, please contact us before confirming your reservation.
Car Rental Marrakech
Website: https://carrental-marrakech.com
Email: contact@carrental-marrakech.com
Phone / WhatsApp: +212 628787986
Address: [Insert Business Address]