Delivery & Pickup Policy

Last updated: 06/2026

At Car Rental Marrakech, we make car delivery and pickup simple, flexible, and convenient. This Delivery & Pickup Policy explains how vehicle delivery, airport pickup, hotel delivery, return locations, delays, late arrivals, and outside-Marrakech delivery work.

Please read this policy carefully before confirming your reservation.

1. Delivery and Pickup Locations

We offer flexible car delivery and pickup options in Marrakech.

You can request vehicle delivery or return at:

  • Marrakech Menara Airport
  • Hotels in Marrakech
  • Riads
  • Marrakech train station
  • Marrakech bus station
  • City center locations
  • Private villas or apartments
  • Agreed meeting points in Marrakech

The exact delivery and return location must be confirmed before the rental starts.

2. Free Delivery in Marrakech

Free delivery may be available within Marrakech, depending on the booking, location, vehicle category, and rental duration.

Free delivery commonly applies to:

  • Marrakech Menara Airport
  • Hotels and riads in Marrakech
  • Marrakech city center
  • Main transport stations
  • Agreed central locations

Some locations outside the main city area may require an additional delivery fee. Any extra fee will be confirmed before booking.

3. Marrakech Airport Pickup

We offer car pickup at Marrakech Menara Airport for customers arriving by flight.

For airport delivery, please provide:

  • Flight number
  • Arrival date
  • Arrival time
  • Phone number or WhatsApp contact
  • Number of passengers
  • Vehicle category requested

Sharing your flight number helps us track possible delays and prepare your car at the correct time.

After arrival, our team will contact you or meet you at the agreed airport meeting point.

4. Airport Delays

If your flight is delayed, please contact us as soon as possible by WhatsApp, phone, or email.

When you provide your flight number, we may monitor the arrival time, but you should still inform us of any important changes.

Reasonable flight delays can usually be managed, but long delays without communication may affect vehicle availability or delivery timing.

If your delay requires delivery outside normal hours, an additional fee may apply depending on the situation.

5. Hotel, Riad, and Villa Delivery

We can deliver your rental car to your hotel, riad, villa, apartment, or agreed address in Marrakech.

To avoid delays, please provide:

  • Full name of the hotel, riad, or property
  • Exact address
  • Phone number or WhatsApp contact
  • Pickup date and time
  • Reception details if available
  • Parking or meeting point information

Some riads inside the old medina may not be accessible by car because of narrow streets. In this case, we will arrange a nearby meeting point that is easy and safe for delivery.

6. Return Locations

You can return the vehicle at the location agreed in your booking.

Common return locations include:

  • Marrakech Menara Airport
  • Your hotel or riad
  • Marrakech train station
  • Marrakech city center
  • Our agreed office or meeting point
  • Another confirmed location in Marrakech

If you want to change the return location after pickup, you must contact us in advance and receive confirmation from our team.

Changing the return location may involve an additional fee.

7. Delivery and Pickup Outside Marrakech

Delivery or return outside Marrakech may be possible upon request.

Examples may include:

  • Casablanca
  • Agadir
  • Essaouira
  • Rabat
  • Fes
  • Ouarzazate
  • Other Moroccan cities

Outside-Marrakech delivery is subject to availability and must be confirmed before booking.

Additional fees may apply depending on:

  • Distance from Marrakech
  • Vehicle category
  • Rental duration
  • Delivery time
  • Return location
  • Driver or transport costs

For delivery or return outside Marrakech, a minimum rental period may apply. In most cases, rentals outside Marrakech require a minimum duration of 7 days or more, depending on the location and vehicle category.

8. Delivery Time

The vehicle will be delivered at the agreed time confirmed in your booking.

Please be available at the agreed location and time with all required documents and payment ready.

Required at pickup:

  • Valid driving license
  • Passport or national ID
  • Booking confirmation
  • Payment amount
  • Security deposit, if applicable
  • Any other document requested before pickup

If you are not available at the agreed time, delivery may be delayed or rescheduled depending on availability.

9. Late Arrival by Customer

If you are late for the agreed pickup time, please contact us immediately.

We will try to keep the vehicle available for you, but long delays without communication may be treated as a no-show.

Late arrival may cause:

  • Delivery delay
  • Rescheduled pickup
  • Additional waiting fee
  • Cancellation of the reservation
  • No-show charge, if applicable

For airport pickup, flight delays should be reported as soon as possible.

10. Late Delivery by Our Team

We always aim to deliver the vehicle on time.

However, delivery may occasionally be affected by:

  • Traffic in Marrakech
  • Flight schedule changes
  • Previous customer late return
  • Vehicle cleaning or inspection
  • Mechanical issue
  • Weather or road conditions
  • Force majeure events

If a delay happens, we will contact you as soon as possible and provide an updated delivery time.

11. Vehicle Inspection at Pickup

Before you leave with the vehicle, our team and the renter will inspect the car together.

The inspection may include:

  • Exterior condition
  • Interior condition
  • Fuel level
  • Mileage
  • Tires
  • Windows
  • Mirrors
  • Lights
  • Existing scratches or dents
  • Accessories and documents

Any existing damage should be recorded before the rental starts.

We recommend taking photos or videos of the vehicle at pickup for transparency.

12. Vehicle Inspection at Return

When the vehicle is returned, our team will inspect it again.

The return inspection may include:

  • New damage
  • Fuel level
  • Cleanliness
  • Mileage
  • Tires and rims
  • Windows and mirrors
  • Keys and documents
  • Accessories
  • General vehicle condition

If new damage, missing fuel, missing items, late return, or excessive dirt is found, additional charges may apply according to our rental policies.

13. Fuel at Pickup and Return

The vehicle must be returned with the same fuel level as at pickup.

If the car is returned with less fuel, the missing fuel amount may be charged to the customer.

If the car is returned with more fuel than at pickup, the extra fuel will not be refunded.

14. Changing Pickup or Return Time

If you need to change your pickup or return time, please contact us as early as possible.

Any change is subject to availability and must be confirmed by our team.

Changing the pickup or return time may affect:

  • Vehicle availability
  • Delivery schedule
  • Rental price
  • Extra day charges
  • Late return fees

15. Early Return

If you return the vehicle earlier than agreed, please inform us in advance.

Early return does not automatically qualify for a refund for unused rental days.

Please read our Cancellation & Refund Policy for more details.

16. Late Return

The vehicle must be returned at the agreed date and time.

If you need more time, you must contact us before the scheduled return time and receive approval.

Late return without approval may result in additional charges.

Late return charges may depend on:

  • Delay duration
  • Vehicle category
  • Next booking schedule
  • Delivery team availability
  • Agreed rental conditions

17. Unreachable or Inaccessible Locations

Some locations may be difficult or impossible to access by car, especially inside the old medina or narrow streets.

If the delivery or return address is not accessible, we will arrange a nearby meeting point.

The customer must be available at the agreed meeting point at the confirmed time.

18. Customer Responsibility at Pickup

At pickup, the customer must:

  • Present original and valid documents
  • Complete payment and deposit if required
  • Inspect the vehicle before departure
  • Confirm fuel level and vehicle condition
  • Ask questions before signing or accepting the vehicle
  • Respect the agreed pickup time and location

The vehicle will not be released if the required documents, payment, or rental conditions are not completed.

19. Customer Responsibility at Return

At return, the customer must:

  • Return the vehicle at the agreed time and location
  • Return the vehicle in the same general condition
  • Return all keys, documents, and accessories
  • Respect the fuel policy
  • Report any accident, damage, warning light, or issue
  • Allow our team to inspect the vehicle

The renter remains responsible for the vehicle until it is officially returned and accepted by our team.

20. Related Policies

Please also read:

  • General Rental Conditions
  • Required Documents
  • Payment & Deposit Policy
  • Insurance & Damage Policy
  • Cancellation & Refund Policy
  • Privacy Policy

These policies form part of the complete rental agreement between the customer and Car Rental Marrakech.

21. Contact Us

If you have questions about airport pickup, hotel delivery, return locations, outside-Marrakech delivery, delays, or pickup conditions, please contact us before confirming your booking.

Car Rental Marrakech
Website: https://carrental-marrakech.com
Email: contact@carrental-marrakech.com
Phone / WhatsApp: +212 628787986
Address: [Insert Business Address]